Last Updated: 24/08/2026
1. Standard 7-Day Refund Policy
At Technfest®, customer satisfaction is our primary goal. We stand behind the quality of our digital products and standardized service packages. If for any reason you are not completely satisfied with your purchase, we offer a standard 7-day money-back guarantee on eligible services, starting from the date of initial payment or service activation.
2. Eligibility for Refunds
To qualify for a refund within the 7-day window, the following conditions must be met:
- The refund request is submitted in writing via email within exactly 7 calendar days of the transaction.
- The service in question must be a standard package (e.g., standard SEO plans, pre-built software licenses).
- You must provide a clear reason for the cancellation to help us improve our services.
3. Non-Refundable Services (Exceptions)
Due to the nature of digital labor and third-party expenses, certain items and services are strictly non-refundable under any circumstances, even within the 7-day window:
- Custom Software Development: Deposits and milestone payments for bespoke development projects are non-refundable once work has commenced, as defined in your Master Service Agreement (MSA).
- Third-Party Fees: Domain registrations, SSL certificates, server hosting fees, and third-party API licenses purchased on your behalf.
- Setup Fees: One-time onboarding or infrastructure setup fees.
- Consumed Media: Ad-spend budget that has already been utilized on platforms like Google Ads or Meta Ads.
4. Cancellation Process
You may cancel your ongoing monthly subscriptions at any time. Cancellations must be requested at least 7 days prior to your next billing cycle to avoid being charged for the subsequent month. Once canceled, you will continue to have access to the service until the end of your current billing period. No prorated refunds are provided for mid-month cancellations.
5. How to Request a Refund
To initiate a refund or cancellation, please email our billing department at sales@technfest.com. Please include:
- Your full name and company name.
- The invoice number and date of purchase.
- A brief explanation of why you are requesting a refund.
Our billing team will review your request within 48 hours. Once approved, the refund will be processed and automatically credited back to your original payment method. Please note that it may take an additional 5-10 business days for your bank or credit card company to post the refund to your account.
6. Chargebacks and Disputes
We encourage you to contact us directly to resolve any billing issues. Unwarranted chargebacks or payment disputes filed with your bank or credit card provider may result in the immediate suspension of all active services and legal action to recover lost funds and associated chargeback fees.